Article List
- PDFs
- Programming Quick Reference Guide-English
- Vocabulary Quick Reference Guide-English
- Programming Quick Reference Guide-Spanish
- Vocabulary Quick Reference Guide-Spanish
- First Steps To Set Up
- Making It Personal Planner
- LAMP Words For Life User Guide-English
- LAMP Words For Life User Guide-Spanish
- LAMP Words For Life User Guide-Canadian French
- Vocabulary Quick Reference Guide-Canadian French
- Programming Quick Reference Guide-Canadian French
- Vocabulary Files
- Copying A Vocabulary File So It Can Be Modified
- Making A Backup Or Transferring Your Vocabulary File
- Converting Files From Accent NuVoice Software
- Working with Pages
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- Blocking And Restoring Access To Editing Menus
- Choosing A Voice
- Changing button function to accommodate motor control difficulties
- Troubleshooting
- How To Disable/Enable Screen Rotation
- I Forgot My Menu Passcode
- Edit Pronunciation
- My App Isn't Working Properly
- LAMP WFL System Requirements
- Bug Update: Custom Images Missing
- Features
Bug Update: Custom Images Missing
11.8.2024
We have identified a bug in the 2.50 software where custom images go missing. We appreciate your calls and emails to our support team to help us determine the issue and find a fix. This issue will be corrected in software update 2.51 the week of November 11.
We determined that the issue causing custom images to disappear was related to having custom images in multiple places, either within the same vocabulary or across multiple vocabularies. This may explain why the issue appeared inconsistent.
Normally, a custom image is completely deleted from the device only when it's not in use anywhere else on the software. Unfortunately, this bug caused custom images to be completely deleted from the software after the first deletion attempt. Software update 2.51 will prevent this issue from happening again.
The 2.51 update will not restore custom images to the files where they have gone missing; they have been permanently deleted. However, we have determined a way to restore your images.
How to Restore Your Custom Images Today:
- Import a vocabulary file that has custom images showing to the device where the images are currently missing
- Do not delete any of the files or images from the device until you have updated your software to 2.51
Update your software to 2.51. Files or buttons sharing images can now be deleted without removing the image completely from the software
Thank you for your patience as we worked on a resolution. If you have any questions, please contact support.